FAQs

We are committed to making great-tasting, premium dog treats. And we'd love to hear from you whether you have praise, opinions or questions. Just use the fields provided to let us know what's on your mind.

Of course, if for any reason you or your dog are not satisfied with this product, we will gladly provide a full refund. Simply call us at the customer service number listed below.

General

The J.M. Smucker Company manufactures Better Than® products. To learn more about The J.M. Smucker Company, please visit www.jmsmucker.com.

We're a company of pet lovers and there is nothing more important to us than the quality and safety of our products. Our processes and operations are uncompromising to ensure that our products are of the highest quality, purity, and safety. We employ an approach above and beyond regulatory requirements and always look for ways to improve. And these same standards apply across all our facilities.

Pet food and treats are not intended for human consumption, but food safety is our first priority and our quality and sanitation programs are designed to ensure that the products we make are safe. While we do not recommend ingestion, if consumed in small amounts the food will not cause harm.

Better Than® are made with quality ingredients that meet the applicable standards and specifications of the U.S. Department of Agriculture (USDA), Association of American Feed Control Officials (AAFCO) and the Food & Drug Administration (FDA). Every trusted ingredient supplier goes through rigorous qualification and testing. As pet parents ourselves, we only want the best for our furry family members.

Better Than® Ears and Ears Minis

Better Than® Ears are good for all ages of dogs, from puppy to adult. Depending on your dog’s size, we have two offerings of Better Than Ears – regular size and Mini’s for smaller dogs (about 25 pounds or less). Always monitor your pet while treating.

Better Than® treat products are intended for intermittent or supplemental feeding only. They are not a replacement for full feeding diets. Treat consumption should not exceed 10% of your dog's daily caloric intake. 

For our Better Than® Ears products, below is the recommended weekly limit of ears to feed per week. 

Adult Dog Weight Limit of Ears to Feed per Week
10 lbs 4 to 5 mini ears
20 lbs 8 to 10 mini ears. 3 to 4 regular ears.
40 to 80 lbs 8 to 15 regular ears
80 to 100 lbs + 18 regular ears

We suggest keeping Better Than® treats sealed tightly in the package or in a sealed, air-tight container to maintain freshness.

A message to our pet family about the coronavirus.

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